I hear no sound from one FlyPod.+
Put both STELLAR FlyPods in the case for 10 seconds, then take them out together. If one bud is significantly lower on battery than the other, charge the case for 20 minutes before trying again.
The app crashes on startup.+
Force-close the app and reopen it. If that doesn't help, clear the app cache (Settings → Apps → STELLARvibe → Storage → Clear cache) and relaunch. Your EQ presets and settings are preserved.
The EQ bars are moving but I don't hear a difference.+
Make sure your music is playing through your STELLAR FlyPods (not phone speakers). The EQ only applies to audio routed through the earbuds. Also check that the selected preset isn't Flat.
STELLAR FlyPods don't appear in my phone's Bluetooth list.+
Open the charging case — the earbuds only enter pairing mode when removed from the case. If they still don't appear, hold the button on the back of the case for 5 seconds to factory-reset the earbuds, then try pairing again.
How do I factory reset the STELLAR FlyPods?+
With both earbuds in the case and the case open, press and hold the button on the back of the case for 8 seconds until the LED flashes three times. This resets the Bluetooth pairing. You'll need to pair them again as new in your phone's Bluetooth settings.